Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

June 11, 2023

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Fort Mill. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Fort Mill as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Fort Mill, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Fort Mill
9909 Charlotte Highway
Fort Mill, SC 29715
803-802-2466
http://www.tuffyftmill.com

More articles from Tuffy Fort Mill

Muffler: Victim of Winter (Muffler Repair)

October 27, 2025

So you almost got through the winter until, one day, your muffler started sounding like a dragster, loud and obnoxious. It's not surprising. All that road salt and brine can cause rust to punch holes in a muffler, and that should raise a big, red warning flag about the safety of your vehicle. O... More

A Fluid Situation (Check Fluid Levels)

October 23, 2025

There's one fluid in your car you are always careful to keep at a certain level: the fuel. If you don't have fuel, you're not going anywhere. Your vehicle has other fluids which are vitally important to proper and safe operation, too. So, here's a "level" headed approach to those "other" fluids... More

Differential Service

October 12, 2025

When you're driving and turn a corner, you probably aren't aware of all that's going on with your wheels. The outside wheels have a longer distance to travel than the inside wheels, so there are gears that allow the wheels to go at different speeds when you turn. That set of gears is called a d... More